Refund Policy

Refund Policy

Last updated: June 30, 2026

At Derma Science, operated by DERMA SCIENCE LTD, we sell digital products and informational content. Because our products are digital and may be accessed or downloaded shortly after purchase, all sales are generally final.

Digital Products No physical item is shipped. After purchase, customers receive access to a digital product through email, download link, order confirmation page, customer account, or another online delivery method. Once a digital product has been delivered, accessed, or downloaded, it cannot be returned in the same way as a physical item.

Refunds Refunds are not usually provided for:

  • Change of mind after purchase.

  • Accidental purchases.

  • Not reading the product description.

  • Expecting a physical product.

  • Personal dislike of the format or content.

  • Device or software incompatibility.

Exceptions We may review a refund request if:

  • You were charged twice by mistake.

  • You did not receive access due to a technical issue.

  • The file is defective and we cannot replace it.

  • You received the wrong product.

  • There is clear evidence of an unauthorized transaction.

To request help, contact us at support@dermascience.com with your name, order email, order number if available, and a description of the issue. Approved refunds will be sent to the original payment method when possible.

Contact DERMA SCIENCE LTD Office 1360, 85 Dunstall Hill Wolverhampton, WV60SR United Kingdom Email: support@dermascience.com Phone: +44 20 8040 4372